Frequently Asked Questions
Everything you need to know about your NEUVILLE experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are attached to be eligible for a full refund.
How do I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your products ethically sourced?
Yes, at NEUVILLE, we prioritize sustainability and ethical manufacturing. We partner exclusively with factories that ensure fair wages and safe working conditions for all artisans.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.