Returns & Exchanges
At NEUVILLE, we want you to be completely satisfied with your fashion purchase. If you are not entirely happy with your order, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return and receive a digital return authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.
Ship the Items
Affix the prepaid shipping label provided in our portal to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing